Delivery and Returns
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
We dispatch all customer orders on a next working day basis. Providing an item is in stock we endeavour to dispatch all orders received by midday on the same day. We dispatch orders Monday to Friday and do not dispatch or deliver during weekends. All orders over £60 have free delivery, all orders below £60 will have a carriage charge applied.
When a delivery is delayed due to stock availability or unforeseen factors (including pricing errors), we will advise you of delay within 24 hours of receiving your order. We will provide an estimate of the likely dispatch date and allow you to cancel your order if this is unacceptable. If you decide to cancel your order under these circumstances we will refund to your card within 24 hours. Similarly, we will refund within 24 hours of receiving your order if we discover that we are unable to supply the item at all due to stock availability or unforeseen factors including pricing errors.
You can cancel your contract at any time up to 7 working days after the date of delivery. To do so, please email us or write to us giving a brief outline of the reasons for which you are rejecting the goods. To cancel the goods you must return them to us at your own expense ensuring they are packaged adequately to prevent damage in transit. If you prefer us to arrange collection we will make arrangements with our carriers and deduct the cost of carriage (which is equivalent to the dispatch carriage cost) from your refund. If you fail to return the goods we will collect them and deduct the cost of collection from your refund. Also, if you fail to take reasonable care of the goods before they are returned to us and damage or deterioration occurs we will charge you for their reduction in value.
This cancellation policy does not affect your statutory rights.